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Privacy Policy and GDPR Statement

Thank you for visiting the Gorell Barnes Chartered Surveyors website. This online privacy policy
describes how we will collect and use information from our site.

Gorell Barnes Chartered Surveyors is committed to collecting, handling and disclosing personal information lawfully and fairly and to taking reasonable steps to protect and safeguard personal information.

This privacy policy
Sets out how Gorell Barnes Chartered Surveyors stores, uses and discloses personal information.
Relates to personal information collected by any means and by any technology. O.utlines how Gorell Barnes Chartered Surveyors makes the personal information it holds available for access to and correction by an individual.

If you have any questions about this policy, please direct them to the contact details below.

Gorell Barnes Chartered Surveyors

Gorell Barnes Chartered Surveyors welcomes the EU General Data Protection Regulation (GDPR) as an important step forward in streamlining data protection requirements across the EU. Gorell Barnes Chartered Surveyors will comply with applicable GDPR regulations as a data processor when they take effect on 25th May 2018. Like existing legal requirements, compliance with the GDPR requires a partnership between Gorell Barnes Chartered Surveyors and our customers in their use of our services. Gorell Barnes Chartered Surveyors will comply with the GDPR in the delivery of our service to our customers.

Collection of personal information
Gorell Barnes Chartered Surveyors will, where it is reasonable or practicable to do so, collect personal information directly from an individual using a number of different methods, including collection via websites, electronic transmission (e.g. email), post, telephone, in person or portable devices. We may also collect personal information from third parties, including clients, contractors, service providers and other individuals.

Gorell Barnes Chartered Surveyors will only collect personal information that is necessary to provide its services or to conduct its activities (Primary Purpose of Collection). These activities include:

To provide products and services to Resellers
To receive products and services from service providers and contractors
To maintain and promote relationships with resellers, service providers and contractors
To provide resellers and prospective resellers with information on our services and products
To complete internal administration functions (e.g. invoicing customers).
The type of personal information collected may include names, addresses, contact details, job titles, account details and financial information.

Use of personal information
Gorell Barnes Chartered Surveyors will use the personal information it collects in connection with the Primary Purpose of Collection.

Additionally, Gorell Barnes Chartered Surveyors may use the personal information it collects for a purpose (Secondary Purpose) that is related to the Primary Purpose of Collection and in circumstances where an individual would reasonably expect us to use personal information for a Secondary Purpose.

Where Gorell Barnes Chartered Surveyors uses personal information to market our products and services to resellers and prospective resellers, recipients can contact us at any time if they no longer wish to receive this marketing information. Alternatively, individuals may ‘opt out’ from receiving marketing communications from us by opting out by informing us by email.

Access, data quality and correction
Gorell Barnes Chartered Surveyors will provide access to personal information about an individual upon request by that individual (although there are some exceptions to granting access e.g. where providing access would be unlawful under the Data Protection Act). If Gorell Barnes Chartered Surveyors denies access to an individual’s personal information, it will provide reasons in writing.

The procedure for gaining access is as follows:
An individual will need to make a request for access in writing.
An individual must provide sufficient details of the information requested
Gorell Barnes Chartered Surveyors will need to verify the identity of that individual
Gorell Barnes Chartered Surveyors will respond to a request as soon as reasonably practicable but by no later than 30 days of receipt of the request
Gorell Barnes Chartered Surveyors may deliver the requested information either by mail or by email.
Gorell Barnes Chartered Surveyors will take all reasonable measures to aim to ensure that the personal information it holds is accurate, complete and up to date. Please contact us direct if you believe that the information we have about you is not accurate, complete or up to date.

Disclosure of personal information
Gorell Barnes Chartered Surveyors may disclose personal information to third parties, such as contractors, agents and service providers, to assist us with our activities and the provision of products and services to our clients. In doing so, we will take reasonable steps to ensure that these organisations are bound by obligations of confidentiality and privacy in order to protect personal information in accordance with the Data Protection Act.

We may also send personal information to organisations outside the United Kingdom in connection with the provision of our products and services to resellers and the performance of administrative functions.

If we transfer personal information overseas, we will only do so in compliance with this privacy policy and the Data Protection Act. Furthermore, we will take reasonable steps to aim to ensure that the overseas organisation receiving the information will handle that information in accordance with the Data Protection Act.

Other than as outlined above, Gorell Barnes Chartered Surveyors will not disclose personal information to any other third party unless Gorell Barnes Chartered Surveyors has:

Reasonable grounds to believe that the disclosure is required by law
Reasonable grounds to believe that the disclosure is necessary to prevent a serious and imminent threat to a person’s life, health or safety
The consent of an individual to do so.

Information Security
Gorell Barnes Chartered Surveyors has in place generally accepted standards of technological security for the purpose of protecting personal information from misuse, loss, corruption or destruction. Only authorised personnel have access to personal information.

Where personal information we hold is identified as no longer needed for any purpose for which the information may be used or disclosed under the Data Protection Act, we will take reasonable steps to destroy such information e.g. by shredding in the case of paper records and other means in the case of electronic records.

Online Privacy Matters

Your Consent
By using our websites, you consent to our privacy policy.

Cookies and Tracking Technology
Our website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our website, and understanding how visitors use our website. Cookies can also help customise the website for visitors and can be used to help keep tract of whether you are logged in or not to the website.

Information Security
We implement a variety of security measures to maintain the security of your personal information including SSL encryption. Any credit card information is not stored on our servers but is stored at the financial service used to process your orders. This financial service is required by the financial industry to maintain a high level of PCI Compliance.

Third Party Links
Any links to third party websites or services are not governed by this privacy policy. If you link to other web sites, please review the privacy policies posted at those sites.

Terms and Conditions
The use of our website is also governed by our Terms and Conditions. Please be sure to read and review our Terms and Conditions.

Changes to our Policy
We reserve the right to make changes to this policy. If we decide to change our privacy policy, we will post those changes on this page.

What to do if you have a question or an issue
If you have any queries about this privacy policy, or if you have any issues you wish to raise with Gorell Barnes Chartered Surveyors about privacy, please contact us on 01536 330100